Privacy Policy
1. GENERAL
This Privacy Policy describes how we collect, use, and disclose information when you visit or use our website https://www.fraxotic.com/ (the “Site”) and our mobile application in the name of Fraxotic (the “Application”), collectively “Services”.
This Website with the URL of www.fraxotic.com (“Website/Site”) is operated by Fraxotic Innovations Private Limited (“We/Our/Us”). We are committed to protecting and respecting your privacy.
We do collect your personal information and process your personal data in accordance with the IT Act, 2000 (21 of 2000) and other national and state laws which relate the processing of personal data.
Please read the following carefully to understand our views and practices regarding your personal data.
We collect your personal information in order to provide and continually improve our products and services.
Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically All partner firms and any third-party working with or for Us, and who have access to personal information, will be expected to read and comply with this policy.Please review this Privacy Policy carefully. By using our Services, you consent to the use and sharing of your personal information as described in this Privacy Policy.
IF YOU DO NOT AGREE WITH THESE PRACTICES, PLEASE DO NOT USE THE SERVICES, OR OTHERWISE PROVIDE US WITH YOUR PERSONAL INFORMATION.
In our Privacy Policy: “User(s)” (hereinafter collectively referred to as “You”, “Your”, “User”), mean our user(s) who use our Services
“User Content” means all electronic data, text, messages or other materials, including personal data of Users, submitted to the Service(s) by You in connection with Your use of the Service(s).
“Applicable Data Protection Law” means the General Data Protection Law, Data Protection Act and Personal Data Protection Bill.
Applicability of this Privacy Policy
This Privacy Policy applies to information that we collect about you when you use: Our websites;
Our mobile applications for Android and iOS;
2. HOW WE COLLECT THE INFORMATION
Through business interaction: We may collect information through business interaction with you or your employees.
From other sources: We may receive information from other sources, such as public databases; joint marketing partners; social media platforms; or other third parties such as:
Updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.
Information about your interactions with the products and services offered by our subsidiaries.
3. INFORMATION WE COLLECT
We collect the following information from you when you use or signup on our Website: Name, Email Address, Postal Address, Phone No., Date of Birth, Gender,
Credit/Debit Card Information, Bank Account No., UPI QR Code Details, Business Details.
When you visit our Site, some information is automatically collected. This may include information such as the Operating Systems (OS) running on your device, Internet Protocol (IP) address, access times, browser type, and language, and the website you visited before our Site. We also collect information about how you use Our products or services.
The full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); cookie number; products and/or content you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs).
We automatically collect information using “Cookies”. Cookies are small data files stored on your hard drive the websites. Among other things, cookies help us improve our Site, our marketing activities, and your experience. We use cookies to see which areas and features are popular and to count visits to our Site.
Most Web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you set your browser to reject cookies, some features will be unavailable. For more information on how to reject cookies, see your browser’s instructions on changing your cookie settings.
We will retain your information as long as we require this to provide you with the goods and services and for such period as mandated by the concerned laws.
If you opt to receive marketing correspondence from us, subscribe to our mailing list or newsletters, enter into any of our competitions or provide us with your details at networking events, we may use your personal data for our legitimate interests in order to provide you with details about our goods, services, business updates and events.
Application may collect information that you submit to any third-party service you access from the links contained within the Services (for example, “Paytm, Paylo”). We shall not be responsible for or liable for the use or misuse of the same by any third party. Please read that company’s privacy policy for more information. Please refer to our Disclosure Policy for information about the third parties we work with.
In the case you take advantage of our gifting services, such as sending vouchers or invite others to join the services, Fraxotic may collect the information you provide about those people such as name, address, email address, and telephone number.
We may also collect information from your social media sites if any associated with the Application, such information is solely controlled by them, and if information from any social media sites is sent to us, you agree that we may collect store and use this information in accordance with our own privacy policy.
4. HOW WE USE INFORMATION
To administer your use of our Services
To provide you with our products you explicitly requested for
To better understand your needs and interests
To better understand and improvise our products and services by improvising and modifying our Application
To facilitate your use and personalize your experience
To resolve any dispute that occurs in the course of providing you with our services and products
To respond to your inquiries or fulfil your requests for information about our Service(s)
To provide you with information about our Services and sending you information and materials from us including promotional marketing communication
To help you address problems with the Application, including any technical problems
To detect and prevent identity theft, fraud, and other potentially illegal acts as well as protecting the integrity of our Application.
To personalise the user experience by using your information to understand, customer interest and other trends among our users
To provide information to law enforcement agencies or in connection with an investigation on matters related to public safety
To resolve disputes and troubleshoot problems
To help with any investigations or complaints
To help develop Fraxotic business by using the information for promotions and marketing purposes
To provide you with relevant information or Services that you request from us or which we feel may interest you based on previous interactions
To access your phones’ camera to scan the QR code to identify machines.
5. DATA TRANSFER
We share your data with your consent or to complete any transaction or provide any product or service you have requested or authorized. We also share data with our affiliates and subsidiaries, with vendors working on our behalf. We may employ other companies and individuals to perform functions on our behalf.
The functions include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring credit risk, and providing customer service.
These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable data protection laws.
We release account and other personal information when we believe is appropriate to comply with the law, enforce or apply our conditions of use, and other agreements, protect the rights, property or safety of Us, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
6. COOKIES
Keeping track of items stored in your shopping basket.
Conducting research and diagnostics to improve the content, products, and services.
III. Preventing fraudulent activity. IV. Improving security.
Our cookies allow you to take advantage of some of our essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping basket, proceed to checkout, or use any products or services that require you to sign in.
Approved third parties also may set cookies when you interact with Our services.
Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies.
Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of Us. You can prevent the storage of cookies by choosing a “disable cookies” option in your browser settings. But this can limit the functionality of our services.
7. DATA SECURITY
We take due care to protect customer data. Technical measures are in place to prevent unauthorized or unlawful access to data and against accidental loss or destruction of, or damage to, data. The employees who are dealing with the data have been trained to protect the data from any illegal or unauthorized usage.
We work to protect the security of your information during transmission by using Secure Sockets Locker (SSL) software, which encrypts information you input. SSL allows sensitive information such as credit card numbers, UID’s and login credentials to be transmitted securely.
We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling branded credit cards from the major card schemes.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information.
We take reasonable steps to help protect your personal information in an effort to prevent the loss, misuse, and unauthorized access, disclosure alteration and destruction. It is your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.
It is important for you to protect against unauthorized access to your password and your computers, devices, and applications. Be sure to sign off when you finish using a shared computer. Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organizational measures designed to secure your information against accidental loss and unauthorized access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.
Information collected from you will be stored for such period as required to complete the transaction entered into with you or such period as mandated under the applicable laws. However, despite our efforts, no security controls are 100% effective and we cannot ensure or warrant the security of your personal information. For more information about the security practices we follow please write to us at wecare@fraxotic.com.
8. LINKS TO THIRD PARTY SITE/APPS
9. SOCIAL NETWORK PLUGINS
This Website incorporates plugins and/or buttons for social networks, in order to allow easy sharing on your favourite social networks. These plugins are programmed so as not to set any cookies when assessing the page to safeguard the privacy of users. Cookies may be set, if you make voluntary use of the plugin. The collection and use of information obtained by means of the plugin are governed by the respective privacy policies of the social networks.
10. SHARING OF PERSONAL INFORMATION
We provide your personal information to our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you are explicitly opt-out.
We may disclose your personal information to third parties who are obligated to use the personal information that we share with them, in order to enable you to avail and access our Services in order to help us run our business, to comply with our legal obligations, to enforce our User Agreement, to facilitate only our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services.
These third parties include but are not limited to anyone whom we may employ to provide customer support, managing data, delivering products and services, conduct research, and assess your interest in the products and services.
We may also disclose personal information when necessitated or compelled by law, or for any legal process, or in case of any legitimate requests from authorities it may become important or may believe in good faith that such disclosure is reasonably necessary to respond to the summons, court orders, or another legal process.
We may also disclose personal information for the purposes of public importance, such as the enforcement of the law, public health and safety or national security.
We may disclose some or all of your personal information with another business entity should we plan to merge with or be acquired by that business entity, or reorganisation, amalgamation, restructuring of business. In these cases, your information will likely be one of the assets that are transferred.
In the course of our business and to provide you with the Services we may also share with third-party aggregate information or information that does not personally identify you.
For example, we use Stripe to manage our payments, but we reserve the right to change this service provider at any time for any reason. Your credit card information will also be subject to our payment processor’s privacy policy in addition to ours.
PLEASE READ THE PRIVACY POLICY ON THE WEBSITE OF ANY PAYMENT PROCESSOR THAT YOU ARE DIRECTED TO REGARDING THE USE, STORAGE AND PROTECTION OF YOUR CREDIT CARD INFORMATION BEFORE SUBMITTING ANY CREDIT CARD INFORMATION. When you make a charge, we shall display a completed charge screen. This is your electronic receipt. You should print or save this electronic receipt for your records. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARDS, DEBIT CARDS OR OTHER PAYMENT MEANS USED TO INITIATE ANY TRANSACTION.
11. PRIVACY OF CHILDREN
If you believe that any child under the age has posted any personal information anywhere on our website, please contact us immediately at and provide as much information as you can to help us locate and delete the personal information.
If you are under 18, or the age of majority in the jurisdiction in which you reside, you may only use Our Website with the consent of your parent or legal guardian. In any case, we will not be liable for any cause of action that arose due to non-compliance with this section.
12. YOUR INFORMATION CHOICES AND CHANGES
You have the right with respect to your personal data, as applicable by law for the country you reside in and use our Services, subject to any exemptions provided by the law. You can also make choices about the collection and processing of your data by Us. You can access your personal data and opt-out of certain services provided by the Us. In some cases, your ability to control and access to your data will be subject to applicable laws.
Your right includes but not limited to the following:
Limit Access to Information on Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information or location information via our application. If you do so, you may not be able to use certain features.
Opt-Out of Marketing Communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.
Delete Your Account: While we’d be very sad to see you go, if you no longer want to use our Services you can ask us to delete your account, and in case you instruct us to delete your account we shall retain your personal and non-personal information after closing your account, when that information is reasonably needed to comply with legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
You can usually access, correct, or delete your personal data using your account settings, but if you aren’t able to do that, or you would like to contact us about one of the other rights, you can reach out to us at wecare@fraxotic.com
13. CHANGES TO THIS POLICY
We may change this policy from time to time. If we make any changes to this policy, we will change the “Last Updated” date above. You agree that your continued use of our services after such changes have been published to our services will constitute your acceptance of such revised policy.
14. NEWSLETTER
15. LOCATION-BASED SERVICES
16. INTEGRITY AND RETENTION OF PERSONAL INFORMATION
17. CONSENT
By using the Application and/ or by providing your information, you consent to the collection and use of the information you disclose on the Application in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
You may withdraw your consent to collection and use of the information by writing to us at Office No.-906, Roongta Business Center, next to SBI Branch, Radha Vasudev Batavia Nagar, Govind Nagar, Nashik, Maharashtra 422009 India, or, ironically, contacting us by email at
18. ELECTRONIC DELIVERY OF COMMUNICATIONS
19. MAINTAINING ACCURATE CONTACT INFORMATION
You agree to update your contact information when needed and acknowledge that if we do not have accurate contact information, we may not be able to communicate with you.
For receiving any written, physical communications from Fraxotic, you must provide your complete and accurate physical address.
20. STORAGE AND TRANSFER OF PERSONAL INFORMATION
The information that we collect from you may be transferred to and stored in, a country outside India. It may also be processed by staff operating outside India who works for us. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
21. HOW LONG WE KEEP YOUR INFORMATION
22. COLLECTION AND USE OF NON-PERSONAL INFORMATION
We may collect non-personal information; data we collect about the use of the services or about a group or category of services or users, from which individual identities or other personal information has been removed or in an anonymized form that does not directly identify you.
We may also collect
Technical Communication: We use secured Bluetooth connectivity for technical communication only i.e. communication between Hardware and the Application, where no personal information is transferred/shared. Demographical Information: We may use data such as age range, gender, time zone, state, city, area code, zip code, climate characteristics, language preference & device identifier to determine to whom we should tailor services.
Transactional Data: We may use data such as what kind of device was used to make the transaction, was the transaction successful, over what route the transaction came, how long it takes to complete the transaction, etc to improve our Services.
Behavioural Information: We may use behavioural data such as where the transaction took place, time of year, time of day, what was purchased, whether it is a repeat transaction as such information helps our corporate customers improve the products and services they provide to you as a consumer and helps us to determine how we should tailor services.
In the case non-personal information is combined with personal information, the result will be treated as personal information.
23. LEGAL BASIS FOR COLLECTING AND USING INFORMATION
The use is necessary in order to fulfil our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account. The use is necessary for compliance with a legal obligation; or
We have a legitimate interest in using your information — for example, to provide an update with our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or
You have given us your consent — for example before we access your camera on your device for scanning the code, we ask for explicit consent from you.
24. YOUR ACCEPTANCE OF THESE TERMS
Contact Details:
Email: wecare@fraxotic.com
Phone: +91 22 6971 9067
